FAQ's

Frequently asked questions

Delivery

We deliver exclusively in France. Our delivery times are 10 to 15 working days.

Note that for overseas departments and territories this period may be extended.

All our orders are shipped in the morning between 10am and 11am.

If you have placed your order before 10 am you have until this time to contact us and give us your postal address and we will do what is necessary to correct it.

If you placed your order after 11am, it will be shipped the next day between 10am and 11am as well. You therefore have until 10 a.m. the next day to contact us and give us your postal address.

In both cases, after this time it is possible that we can no longer change the delivery address.

It may be that in certain periods of high demand (Holidays, holidays, ...) or due to exceptional events (Strike, bad weather, ...) the delays are longer than normal.

These scenarios being beyond our control, we invite you to wait, your package will arrive in the days to come.

In rare cases, delivery services may not have properly scanned your package, giving you the wrong information. In this case, we invite you to contact us and give us your order number at the following address: contact@fl-watch.com .

However, If your package is marked as delivered but you have not received anything, we invite you to check with your neighborhood or at the nearest post office (also Point Relay). The carrier was able to drop it off for them in the event of your absence.

We invite you to visit this link . Enter your tracking number and you will be able to find out where your package is being processed.

Ordered

To place an order, all you have to do is add the product (s) you are interested in (s) to your basket by clicking on "Add to basket".

When you have selected all your items and added them to your basket, we invite you to go there by clicking on "My basket" and then clicking on "Pay for my purchases".
You will be redirected to a dedicated page where you will need to enter your bank details as well as your surname, first name and delivery address (and the billing address if this is different from the delivery address).
You you just have to validate and let's go!

Some of our items may be out of stock. We invite you to subscribe to our newsletter to be among the first to be informed of its new availability.

Unfortunately it is not possible to reserve an item. When you have items in your basket, it is possible that your products will go out of stock if another person checks out before you do.
We therefore advise you to finalize your order as soon as possible, especially during offers or promotional periods.

You will always be asked for the promotional code when paying for your items. If you have one, enter it at this time and you will see the reduction will be done automatically. All you have to do is validate your order.

If you do not have one, just go to the next step, leaving the box empty.

When you validate your purchases, our managers carry out a second check (in addition to IT) of the availability of the selected item (s) in order to give you complete satisfaction and to react quickly if necessary.

When our team has therefore checked availability, you will receive at that time a confirmation email indicating that your order has been successfully placed.

We process your orders immediately when they arrive. We then proceed to the expedition between 10h to 11h. You therefore have until 10 a.m. the next day if your order has been made after 11 a.m.

After this period has elapsed, your order is dispatched and we can no longer cancel it. It will therefore have to be returned to us within 30 days, as in a classic return.

If you notice that you are wrong about the personalization of your item or the choice of color or model, we invite you to contact us before 10 a.m. (time at which we process the sending of the orders or the processing of the engravings. ) so that we can rectify the order.

After this period, you will have to contact us so that we can cancel your order and re-place it by making the necessary changes

A confirmation e-mail will be sent to you directly after the validation of your order.

If this is not the case, we invite you to contact us with the name and surname used for placing the order . There may be an entry error made in your email address. Please also check your SPAMS folder in your mailboxes.

Your order number can be found in the confirmation email you received when placing your order. If you have not received this e-mail or if you no longer have it, we invite you to contact us with the name and surname used for placing the order.

The tracking number when to him, you have been sent in the shipping confirmation email we sent you. If you have not received it or if you cannot find it, we also invite you to contact us by indicating your name, first name and your order number and / or date.

For the sake of logistics, your order may be sent in several times. In this case, the rest of your order is already on its way and will arrive at your place shortly thereafter.

If you still have not received the rest of your order within a few days, we invite you to contact us by giving us your name, first name and order number.

If the item received does not correspond (Wrong color, model, ...), please contact us so that we can correct this error.

If your promotional code does not work, 3 reasons are possible:

Some promotional codes are temporary depending on current offers. Your promotional code may be obsolete and therefore unusable.

Certain promotional codes are only valid for certain collections or certain articles on the site. Please check the conditions of your code.

If your promotional code is still active and does not work, please contact us through our contact page.

If you received a promotional code as part of a promotional campaign and forgot to use it when placing your order, please contact us within 24 hours of placing the order, we will refund the difference.

A price reduction may be present on the site during special events (Example: Sales). If you made your purchase the day before this price drop, we will not be able to refund the difference.

Payment and security

We accept payment by VISA, MasterCard, American Express, Paypal. It is also possible to pay by bank transfer. In this case, the instructions will be given to you during the purchase.

Although we recognize that the joke is tasteful, unfortunately not. No payment by check is accepted.

All payment data is managed by our payment service provider who meets strict encryption and security standards in accordance with current banking standards. There is therefore no risk during and after the transaction.

None of your payment data can be read or stored by FL Watch. All your payment data is directly managed by your bank via secure encryption.

At the moment we do not offer payment in more than one installment. It will not be long in coming.

Returns and exchanges

You have 60 days from the date of receipt of the package to return your items. Items must be unused, in their original packaging, protective labels and stickers must be intact, and items must be in the same condition as when you received them. Please also note that:

Any item returned within 60 days will be fully refunded.
Any item returned between 60 and 90 days will be refunded in the form of a voucher usable throughout the FL watch store.

Return costs remain the responsibility of the customer except in the event of an error on our part during delivery

When your package arrives at our warehouse, a verification process begins to determine if all the conditions are met in order to be eligible for a refund. This process can take up to 30 days in times of high demand.

Once this procedure has been validated, we will proceed with the reimbursement. It then takes 2 to 3 days for the transfer to be paid into your account (the processing time may vary depending on your bank).

To start a refund procedure, we invite you to follow the form back just here.

Guarantee

The warranty is 2 years and prevails on all products purchased on FL Watch from the date of purchase of the product. Beyond this period, the warranty will no longer be contractually effective and any repairs will incur costs which may be the subject of an estimate.

The warranty covers any manufacturing defect and any other defect arising during normal use of the product. Such as the dial, movement, markers and hands of watches.

The warranty does not cover:

- Defects and damage caused by accident, theft, fire, water or a natural disaster.

- Aesthetic alterations due to normal wear and tear such as: Minimal scratches, natural wear of the bracelet, chipping of the wood, etc.

- Defects and damage occurring due to negligence: Crush, broken glass, scratches, knocks, etc

- The battery, the glass, the bracelet and the crown. Non-FL Watch certified products

If your product falls within the warranty conditions, we will first ask you to send us visual elements to highlight the defect in question.

Then, we will ask you to return the item to us, mentioning the order number and the reason for the return. We will carry out a study in order to determine if the problem which has arisen falls within the conditions of the guarantee.

If it turns out that all the conditions are met, we will return the item. Shipping and return charges will be the responsibility of FL Watch.

Product information

Our watches are made from several species of wood such as Olive, Walnut, Bamboo, Acacia, ...

We invite you to consult our dedicated page by clicking here

Our watches are treated against splashes, rain and against light exposure to moisture but cannot be submerged for prolonged periods or be used in the shower or in a swimming pool

The main movement used is the Japanese Miyota Quartz. You will also find other models with an automatic movement.

No, our bracelets are not interchangeable. We do not yet offer this option.

Yes, it is quite possible to adjust the length of the bracelet. A kit is provided to you with the watch for this. If you need help we show in 6 steps how to adjust your bracelet right here .

Other

We invite you to contact us directly on our email address: contact@fl-watch.com and specifying in the subject line "Become a reseller". Your request will be processed and you will receive a response as soon as possible.

Yes, of course, we are happy to be able to work with influencers and share a new adventure and a common passion.

We invite you to contact us at the address contact@fl-watch.com with the subject “Partnership request” with all the relevant information (Link to the pages of your networks , blogs,…). Your request will be processed and you will receive a response as soon as possible.