RETURNS
Our policy lasts 60 days. If 60 days have passed since we received your package, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Several types of products cannot be returned. Perishable goods such as care or cleaning products, food, flowers or magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase (your order number will allow us to locate it).
Please do not return your purchase to the manufacturer.
REFUNDS (IF APPLICABLE)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of your request being approved .
LATE OR MISSING REFUNDS (IF
APPLICABLE)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us through the contact form on our website or by replying to your approval email. return.
SALE ITEMS (IF APPLICABLE)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
EXCHANGES (IF APPLICABLE)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, contact us via the contact form or by email at the following address: contact@fl-watch.com.
GIFTS
If the returned item was identified as a gift upon purchase and was sent directly to you, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift card will be emailed to you.
GUARANTEE
All our items are guaranteed for 24 months from receipt of your package.
Enter into the guarantee:
- All defects related to materials
- All manufacturing defects
Does not come under warranty:
- All wear defects related to normal use of the product
- Routine maintenance of your product
- Changing the mechanism batteries
- Damage caused by improper or inadvertent use of the product
- Normal wear and tear of the mechanism
To benefit from the warranty, please write to us by email at contact@fl-watch.com indicating in the subject line "Return under Warranty N ° (your order number)" and giving us the following information as soot:
- Name and Surname (with which you ordered)
- Name of the product (s)
- Order number and / or your warranty number
- Precise description of the reason why you want to benefit from the Product warranty
- Photos (if possible) of the damage (s) to the product.
Once your email has been received, we will carry out an initial study of your file and give you a favorable or unfavorable opinion of your request.
In the event that the opinion is favorable we will ask you to ship the package to us (at our expense) so that we can examine in more detail the damage detected and we will also give you a favorable or unfavorable opinion of your request. .
In the event of an unfavorable review, we will resend your product to you. In the event of a favorable opinion, we will repair your product if possible or replace it and send it back to you once done.
Once the warranty period has passed, it will no longer be possible to return your product to us.
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